FAQs, Shipping and Return Policies

WHERE DO YOU SHIP TO?

We ship within Canada 

WHERE IS MY ORDER?

Orders will be processed 0-2 business days.  Orders placed by 11:00 am EST, we will do our best to ship within the same day. 

Estimated shipping time for all orders is 2-6 business days. This does not include order processing time. 

All orders (excluding Singles only purchases) will be shipped with tracking. 

Orders containing pre-order items will be held until all products in the order have been released.

Preorder Release dates are subject to change due to errors or delays in regards to publishing, distribution and/or other unforeseen circumstances.

MY ITEM IS DAMAGED/LOST/STOLEN/MISPLACED. WHAT NOW?

We are not liable for Stolen/Misplaced/Lost orders that have been marked as delivered.

We will review all claims of damaged items that arises from our shipping carrier. Please send a descriptions and photos to ctgshop@outlook.com. Imperfections, small dents, small tears, scratches, scuffs on factory sealed products are normal and compensation will not be provided.

We will not be liable for any damages caused by 3rd party shipping carrier utilized by the customer. 

TCG SINGLES ORDERS

All Singles sales are FINAL. 

Any disputes regarding the condition of Singles purchased, please contact us at ctgshop@outlook.com. Centering and Cut does not affect the condition of the card as those fall under the quality control of the manufacturer. 

We do sell error, misprint or manufacturer damaged Singles. 

RETURNS & REFUNDS

We DO NOT accept returns on any Trading Card Game item or any OPENED items.

NON-Trading Card Game items can be returned for a refund less shipping & handling and a 15% restocking fee.     

We do not offer exchanges.

Customers who REFUSE delivery or provide an address where it is not possible to delivery a package, the order will be deemed cancelled and will receive a refund minus $15.00 Delivery Charge and any applicable Cancellation Fees. If you would like to cancel your order please contact ctgshop@outlook.com as quickly as possible to request for an order change/cancellation.

CANCEL MY PRE-ORDER!

Cancellation of preorders will incur a 15% processing fee calculated based on total order value. No Exceptions.

CAN YOU COMBINE OR SPLIT MY ORDER?

At this time we do not allow combining or splitting orders.

CAN I CHANGE/CANCEL MY ORDER?

Please contact us at ctgshop@outlook.com as quickly as possible to request for an order change. We make our best effort to ship orders out as quickly as possible, so we may not be able to respond to and process order changes before it leaves our door!

IMPORTANT

Orders may be subject to a name, address, and phone verification with the issuing bank of the credit card. If there are any discrepancies or errors that arise from this process we will attempt to contact you to resolve the issue. Credit or Debit cards issued outside the USA or Canada are not accepted as we cannot perform this step if necessary.

At our discretion we may include a Card For Pickup or Signature option for higher valued orders. This acts as insurance/seller protection and also prevents the theft of orders left on doorsteps.

WE RESERVE THE RIGHT TO CANCEL AN ORDER FOR ANY REASON. IF WE DO YOU WILL RECEIVE A FULL REFUND.